How can we help?
Questions about a booking, a class or your account? Reach us any way you like. We read every message.
Support hours: 5 AM – 10 PM
Frequently asked questions
About HobbyDoor
What is HobbyDoor?
HobbyDoor brings verified hobby instructors to your home. You choose the hobby and the time, and the instructor comes to your door with what the class needs.
Which hobbies can my child learn?
Your child can choose from 91 activities across 10 categories, from Creative Arts, Music and Dance to Languages, Culinary and Life Skills. We keep adding new activities, so tell us if there’s one you’d like to see.
Where is HobbyDoor available?
HobbyDoor is currently available in Greater Noida West.
Are classes held at a centre or in the society clubhouse?
No. Every HobbyDoor class happens in your own home, so your child learns where they’re most comfortable.
Safety and privacy
How do you verify instructors?
Every instructor passes identity checks, police verification, reference checks and a demo class before they can accept a booking.
How do I know the class actually happened?
Instructors check in and out by GPS and write a short report after each session. You can rate every class.
Do you record classes?
Never. HobbyDoor does not record audio or video of any class, live or otherwise.
Will the instructor get my phone number and address?
Your phone number stays hidden. Your address is shared only after you confirm a booking, and hidden again when your classes end.
What information do you keep about my child?
Only what’s needed to teach well: first name, age group, interests and class notes. We never show ads to children and never sell anyone’s data.
What if I’m uncomfortable with an instructor?
End the class or cancel future classes straight away, with no fee, and tell us. We’ll refund unused classes in full and can match you with a different instructor.
Booking and payments
How do I book a class?
Choose a hobby, pick a verified instructor and a time, and pay online at hobbydoor.com. You’ll get confirmations and reminders on WhatsApp and in the Bookings section of your account.
Can I try one class before committing?
Yes. You can book a single class at a nominal fee or buy a package of classes for regular learning.
How do packages work?
You pay upfront for a set of classes, to be used within 45 days of purchase. You can pause a package once for up to 14 days.
How do I pay?
Securely online through our payment partner, Cashfree or Razorpay, using UPI, cards or net banking. Please don’t pay instructors in cash or directly.
Do I need to buy materials?
For most classes, instructors bring what the class needs. For some classes, you’ll need to arrange materials before the class is scheduled. We’ll tell you exactly what’s needed before you pay.
Can I change instructors?
Yes, at any time. Any classes left in your package move to the new instructor at no extra cost.
Cancellations and refunds
Can I cancel or reschedule a class?
Yes. With 24 hours’ notice or more, you get a full refund or free reschedule. With 6 to 24 hours’ notice, you get a 50% refund. With less than 6 hours’ notice, there’s no refund, as the instructor has already set aside the time.
What if my child falls sick at the last minute?
Each package includes one Late Pass, so you can cancel with as little as 3 hours’ notice and keep the class.
What if the instructor cancels or doesn’t turn up?
You get a full refund or a free replacement class. If they cancel late or don’t arrive, you get the class rescheduled.
How long do refunds take?
Refunds go back to your original payment method within 5 to 7 working days of approval.
Still have a question?
Write to us at support@hobbydoor.com. We read every message.
