Instructor Safety Policy

1.Purpose

This Policy establishes operational safeguards intended to reduce safety risks to Instructors during at-home bookings. Safety is a shared responsibility. No verification process, technology or policy eliminates all risk.

2.Supported working hours

• No class shall commence before 5:00 a.m. or after 8:00 p.m., and no scheduled class shall run beyond 9:00 p.m., unless a formally approved exception exists.
• Late/early slots shall be restricted to eligible locations with appropriate security safeguards.
• A first visit to a new family shall not be scheduled in the late slot.
• HobbyDoor may support a maximum of 8 booked class hours per Instructor per day with a reasonable travel buffer, subject to actual platform configuration.

3.Pre-booking safeguards

• Parent mobile verification by OTP or other supported method.
• Booking address and relevant location details.
• Advance payment through approved payment methods.
• Acceptance of applicable Family Code of Conduct.
• Instructor receives only the information reasonably necessary to assess the booking.

4.During class

• A responsible adult aged 18+ should remain at the premises for the entire child-facing class, unless an expressly approved, risk-assessed exception applies.
• The class should occur in a reasonably observable and appropriate area.
• No locked-room isolation of a child.
• No unauthorised transport of a child.
• Instructor may leave immediately where there is a genuine and reasonable safety concern.
• Booking communication should remain on approved HobbyDoor channels where available.

5.Check-in, check-out and location

HobbyDoor may collect Instructor location at check-in/check-out for safety and booking verification. Continuous location tracking shall not be represented unless the actual product supports it and the applicable notice permits it. An SOS feature, if available, may transmit location subject to device permissions and the applicable privacy notice.

6.SOS and emergency response

• SOS is an additional safety feature and is not a substitute for emergency services.
• In an immediate threat to life or safety, the Instructor should contact 112 or the appropriate emergency service where safe to do so.
• HobbyDoor may attempt to contact the Instructor, emergency contact, building security or emergency services as reasonably appropriate.
• Any stated response time is a service target only and shall not be represented as a guaranteed emergency response.

7.Harassment and misconduct by families

• No threats, abuse, sexual remarks/advances, discriminatory abuse or serious misconduct.
• No pressure to provide unpaid work or stay beyond booked time.
• No pressure to accept cash or move payment outside approved channels.
• No pressure to exchange personal contact details or social-media accounts.
• Instructor may report concerns through available channels and may decline future bookings subject to platform procedures.

8.Reporting and review

HobbyDoor may temporarily separate an Instructor and family, restrict bookings, preserve evidence and investigate reports. A temporary safety restriction is not by itself a finding of guilt. Serious matters may be reported to police or other authorities where appropriate or legally required.

9.Family safety requirements

• Responsible adult remains available during the class.
• Safe and reasonably clean teaching environment.
• Pets secured where reasonably necessary.
• No abuse, threats, harassment or inappropriate requests toward the Instructor.
• Payments only through approved channels.

10.Limitation

This Policy is a risk-control framework and does not constitute an insurance policy, guarantee of safety, guarantee of Instructor conduct, or guarantee of emergency response.

11.GOVERNING LAW AND LEGAL EFFECT This Policy shall be governed by and construed in accordance with the laws of India and shall be read together with all applicable child-safety, safeguarding, contractual and statutory requirements. In the event of any conflict, the applicable mandatory legal requirement shall prevail.

IN WITNESS WHEREOF, the parties/authorised representatives, as applicable, have adopted this document as part of the Company's governing contractual, policy and co